--- title: "California DMV: Salesforce-Native Cashiering at Scale | Eposly" description: "How the California DMV uses Eposly's Salesforce-native POS and Control Cashiering to digitize permit payments across 380+ field offices on Government Cloud." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Article", "headline": "Transforming service delivery for 27 million Californians", "description": "The California DMV selected Eposly's Salesforce-native POS and Control Cashiering to digitize permit payments across 380 plus field offices on Government Cloud.", "author": { "@type": "Organization", "name": "Eposly" }, "publisher": { "@type": "Organization", "name": "Eposly", "logo": { "@type": "ImageObject", "url": "https://eposly.io/logo.png" } }, "datePublished": "2025-01-01", "mainEntityOfPage": "https://eposly.io/customers/california-dmv" }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://eposly.io/" }, { "@type": "ListItem", "position": 2, "name": "Customers", "item": "https://eposly.io/customers" }, { "@type": "ListItem", "position": 3, "name": "California DMV", "item": "https://eposly.io/customers/california-dmv" } ] } ] }, { "@context": "https://schema.org", "@type": "Article", "headline": "California DMV: Salesforce-Native Cashiering at Scale | Eposly", "description": "How the California DMV uses Eposly's Salesforce-native POS and Control Cashiering to digitize permit payments across 380+ field offices on Government Cloud.", "url": "https://eposly.io/customers/california-dmv", "publisher": { "@type": "Organization", "name": "Eposly", "url": "https://eposly.io" }, "about": "California DMV" } ] --- [![Eposly](/assets/eposly-logo-BB9N99PW.svg)](/) Product By Industry [Customers](/customers)[Partners](/partners) Resources Company [Contact us](/contact) 1. [Home](/) 2. [Customers](/customers) 3. California DMV Case study # Transforming service delivery for 27 million Californians The California DMV selected Eposly's Salesforce-native POS and Control Cashiering to digitize permit payments across 380 plus field offices on Government Cloud. [Book a demo](/contact)[Explore Public Sector](/industry/public-sector) ![California DMV](/assets/logo-ca-dmv-ChOpnxF8.svg) California DMV Industry Government / Public Sector Region California, USA Salesforce Cloud Government Cloud Offices 380 plus field offices Citizens served 27 million drivers and vehicle owners The challenge ## Manual workflows and limited real-time visibility The DMV's legacy permit and cashiering systems were built for an analog era. Offices faced long in-office wait times and inconsistent service across locations, paper-heavy reconciliation that delayed financial reporting, fragmented visibility into daily transactions and cash positions, and compliance complexity with manual audit trails across hundreds of sites. The DMV sought a secure, scalable POS and cashiering solution that could integrate seamlessly with Salesforce Government Cloud and deliver real-time transparency statewide. Pain points - 01 ### Long in-office wait times across 380 plus locations - 02 ### Paper-heavy reconciliation delaying financial reporting - 03 ### Fragmented visibility into daily cash positions - 04 ### Manual audit trails across hundreds of field sites The Eposly solution ## Salesforce-native POS and Control Cashiering Deployed across DMV offices to unify cashiering, payments, and reporting within a single Salesforce environment. ### Multi-payment support Cash, card, mobile, check, with automated reconciliation. ### Integrated fee calculation Permits, registrations, and renewals computed in one flow. ### Instant Salesforce updates Record updates without manual data entry. ### Control Cashiering Real-time visibility into cash registers across sites. ### Live dashboards Cash drawer status, audit logs, revenue by location. ### Government Cloud native Compliance, scalability, and security by design. Projected outcomes ## Measurable impact at statewide scale Forecasted gains across volume, efficiency, and citizen satisfaction once Eposly is fully rolled out across DMV field offices. 75 million Transactions processed annually 14 billion USD Payment value handled per year Up to 20% Wait time reduction across field offices Up to 40% Fewer customer repeat visits Up to 100% Improvement in post-visit satisfaction ratings 380+ sites Real-time audit and compliance traceability Why it matters ## Purpose-built for the public sector Citizen-first service delivery Transparent financial oversight Compliance and control Operational efficiency at scale Government Cloud assurance ## Continue exploring [ Industry Public Sector and Government Learn more ](/industry/public-sector)[ Capability Payments Learn more ](/product/capabilities/payments)[ Capability Transaction Execution Learn more ](/product/capabilities/transaction-execution) ## Ready to run the whole sales process inside Salesforce? 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