--- title: "MultiChoice: Unified Retail Payments on Salesforce | Eposly" description: "How MultiChoice, Africa's leading subscription TV provider, uses Eposly to unify payment collection and order processing across its retail footprint on Salesforce." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Article", "headline": "Connecting in-store sales to customer data across an entire continent", "description": "Multichoice, Africa's leading subscription TV provider, uses Eposly to unify payment collection and order processing across its retail footprint on Salesforce.", "author": { "@type": "Organization", "name": "Eposly" }, "publisher": { "@type": "Organization", "name": "Eposly", "logo": { "@type": "ImageObject", "url": "https://eposly.io/logo.png" } }, "datePublished": "2021-01-01", "mainEntityOfPage": "https://eposly.io/customers/multichoice" }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://eposly.io/" }, { "@type": "ListItem", "position": 2, "name": "Customers", "item": "https://eposly.io/customers" }, { "@type": "ListItem", "position": 3, "name": "Multichoice", "item": "https://eposly.io/customers/multichoice" } ] } ] }, { "@context": "https://schema.org", "@type": "Article", "headline": "MultiChoice: Unified Retail Payments on Salesforce | Eposly", "description": "How MultiChoice, Africa's leading subscription TV provider, uses Eposly to unify payment collection and order processing across its retail footprint on Salesforce.", "url": "https://eposly.io/customers/multichoice", "publisher": { "@type": "Organization", "name": "Eposly", "url": "https://eposly.io" }, "about": "MultiChoice" } ] --- [![Eposly](/assets/eposly-logo-BB9N99PW.svg)](/) Product By Industry [Customers](/customers)[Partners](/partners) Resources Company [Contact us](/contact) 1. [Home](/) 2. [Customers](/customers) 3. Multichoice Case study # Connecting in-store sales to customer data across an entire continent Multichoice, Africa's leading subscription TV and streaming provider, chose Eposly to unify payment collection and order processing across its retail footprint, directly on Salesforce. [Book a demo](/contact)[Explore Retail](/industry/retail) ![Multichoice](/assets/logo-multichoice-BCmSPE_k.svg) Multichoice Industry Media & Entertainment Sub-segment Subscription TV retail Region Multi-country, Africa Salesforce Cloud Sales & Service Cloud The challenge ## Knowing subscribers starts in the shops To care for their subscribers, Multichoice needed to know them ; and that starts in the shops. The existing store operations lacked a unified way to capture transaction and customer data in real time, making it hard to connect in-store activity to the broader Salesforce customer record. Without this connection, scaling a consistent cross-border retail model across multiple African countries was operationally complex and limited the ability to deliver a true customer 360 view. Pain points - 01 ### No unified way to capture transaction data in real time - 02 ### In-store activity disconnected from the Salesforce customer record - 03 ### Inconsistent retail model across multiple countries - 04 ### Limited visibility for a true customer 360 view The Eposly solution ## A complete cloud-based checkout for retail stores Whenever Multichoice processes a sale through Eposly, agents use an iPad to track the order and customer data in Salesforce in real time, recording what is sold, who bought it, and at what price. ### iPad order capture Agents track order and customer data in Salesforce in real time. ### Integrated card machine Payments taken directly at the point of sale. ### Connected cash register & printers Branded receipts, synchronized cash handling. The transformation delivers a complete cloud-based checkout solution for retail stores across an entire continent. The outcomes ## Measurable impact across the retail footprint Gains in accuracy, traceability, and sales performance once Eposly is rolled out across Multichoice retail stores. 150 percent Improvement in cash handling errors & traceability 10 times Increase in data accuracy for customer 360 Plus 25 percent Expected sales uplift ## Continue exploring [ Industry Specialty Retail Learn more ](/industry/retail)[ Capability Assisted Sales Learn more ](/product/capabilities/assisted-sales)[ Capability Payments Learn more ](/product/capabilities/payments) ## Ready to run the whole sales process inside Salesforce? See how this would work in your Salesforce setup. 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