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3.  QLF Brands

Case study

# A connected retail platform for homewares and lighting 

QLF Brands, a Dutch online retailer specialized in lighting and home decor, chose Eposly to unify leads, sales orders, payments, and fulfilment on Salesforce, with a modern mobile POS.

[Book a demo](/contact)[Explore Retail](/industry/retail)

![QLF Brands](/assets/logo-qlf-brands-BkOavipg.png)

QLF Brands

Industry

Specialty Retail

Sub-segment

Homewares & lighting

Region

Netherlands

Cloud

Salesforce Sales & Service Cloud

The challenge

## One stack for leads, sales, payments, and fulfilment 

QLF Brands needed a connected retail platform with modern capabilities to capture customer information and generate qualified leads, handle sales order capturing end-to-end, run a modernized mobile POS, process payments, and manage fulfilment across online and in-store channels.

The existing stack could not deliver a unified customer view across showrooms, warehouse, and e-commerce.

Requirements

-   01
    
    ### Capture customer information  and generate qualified leads
    
-   02
    
    ### Handle sales order  capturing end-to-end
    
-   03
    
    ### Run a modernized  mobile POS
    
-   04
    
    ### Process payments in-store  and on the move
    
-   05
    
    ### Manage fulfilment across  online and in-store channels
    

The Eposly solution

## A full-stack retail platform, native on Salesforce 

Eposly implemented a full-stack retail platform natively on Salesforce, giving every store the same view of the customer and inventory.

### Lead capture

Customer information captured and qualified right in-store.

### Sales order capture

End-to-end order creation inside Salesforce.

### Mobile POS

Modernized checkout at the point of interaction.

### Integrated payments

Card, cash, and mobile handled on one device.

### Fulfilment management

Unified view across online and in-store channels.

The outcomes

## More time with customers, less time on operations

With Eposly live across showrooms, warehouse, and e-commerce, QLF Brands freed sales associates to focus on customers while operations became measurably more efficient.

+125 %

Time spent with customers

\-50 %

Fulfilment management time wasted

+10 %

Sales forecast year over year

Why it matters

## One platform, one view of the customer 

By unifying leads, orders, payments, and fulfilment on Salesforce, QLF Brands turned every showroom and warehouse into a node of the same retail operation, with sales associates freed to spend their time where it counts: with the customer.

## Continue exploring

[

Industry

Specialty Retail

Learn more ](/industry/retail)[

Capability

Assisted Sales

Learn more ](/product/capabilities/assisted-sales)[

Capability

Configuration & Pricing

Learn more ](/product/capabilities/configuration-pricing)

## Ready to run the whole sales process inside Salesforce?

See how this would work in your Salesforce setup.

[Book a demo](/contact)[View case studies](/customers)

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-   [Configuration & Pricing](/product/capabilities/configuration-pricing)
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