---
title: "Counter Sales Software in Salesforce | Eposly"
url: https://eposly.io/industries/manufacturing/parts-counter-pos
description: "Counter sales software for parts and trade counters, inside Salesforce. Apply contract pricing, take payment and create the order on the account record."
lang: en-GB
---

Manufacturing and industrial counter sales

# Counter sales software for parts counters, _inside Salesforce_

Sell parts at the counter in Salesforce, at the customer's contract price, without switching to ERP screens.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A hydraulic pump assembly on a trade customer's order in Eposly at contract price (https://eposly.io/images/industries/parts-counter/parts-02-hero-step2-build-order.png)

Contract pricing at the counter

Eposly puts the parts counter inside Salesforce. The counter rep opens the customer's account, finds the part with stock across branches in view, and the customer's contract or dealer pricing applies as the order is built. The rep takes payment or a deposit and creates the order on the account record, ready for pickup, delivery or ERP.

- Contract and dealer pricing applied at the counter
- Stock across branches in view while the order is built
- Payment, deposits and payment links on the account record

At the parts counter

## What makes selling at a parts counter different?

A parts sale is a lookup, a price and an order, not a basket.

### The part has to be right

A wrong part means a second trip, a delayed repair or a return.

### The price depends on the account

Contract, dealer and trade customers each pay their own rates.

### Stock decides the answer

If the part is not on the shelf, the rep needs to know which branch has it.

### Many sales are on hold

Special-order parts take a deposit and wait for pickup or delivery.

### The customer comes back

Trade customers buy from the same counter week after week.

A special-order part

## How does Eposly handle a parts order at the counter?

One order on the account record, from the lookup to pickup.

1. 01
   ### Open the account
   Start the order on the customer's account record.
2. 02
   ### Find the part
3. 03
   ### Build the order
4. 04
   ### Take the deposit
5. 05
   ### Collect at pickup

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/parts-counter/parts-01-step1-open-account-find-part.png)

### What does a parts counter need that an order form cannot provide?

An order form records what the customer asked for. A parts counter also needs the customer's contract price, stock across branches and the payment, at the moment of sale. Eposly brings those together on the order in Salesforce.

## What should counter sales software handle?

A parts counter needs to

How Eposly handles it

Capability

Price for the account

Your Salesforce setup can hold contract, dealer, trade and volume pricing, and Eposly applies it as the order is built

Configuration and Pricing →: https://eposly.io/product/capabilities/configuration-pricing

Find stock in another branch

Stock across locations while building the order, with the Inventory module or your ERP integration

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Hold special orders

Deposits on open orders, with the balance taken at pickup or by payment link

Payments →: https://eposly.io/product/capabilities/payments

Run several branches

Branch-level users, tax set by location, order types by location and cash register sessions from one Salesforce org

Know the account

Purchases, open orders and pricing on the account record during the sale

Assisted Sales →: https://eposly.io/product/capabilities/assisted-sales

Hand the order to ERP

The order is created in Salesforce and can be sent to ERP through your integration

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

### Can counter staff sell without switching to ERP screens?

Yes. The rep finds the part, sees the price and stock, takes payment and creates the order in Eposly inside Salesforce. ERP data reaches the counter through your integration, and the order goes back to ERP the same way.

Payments

## How do trade customers pay at the counter?

- **Parts collected today**Card, cash, gift card or a split, in one step.
- **Special-order parts**Deposit at order, balance at pickup.
- **Phone or email order**Payment link for part or all of the amount.

How payments work in Eposly →: https://eposly.io/products/payments

Image: Taking a deposit on a special-order part in Eposly (https://eposly.io/images/industries/parts-counter/parts-03-step3-take-deposit.png)

No parts counter customer is published yet. The closest published counter deployment:

> California DMV selected Eposly's Salesforce-native Point of Sale and Cash Register module for permit and registration payments on Salesforce Government Cloud.

Image: California DMV (https://eposly.io/images/industries/tire-and-auto-service/logo-california-dmv.svg)

Read the California DMV story →: https://eposly.io/customers/california-dmv

## Where do parts counters fit within manufacturing?

OEM parts and trade counters are one of the businesses Eposly serves with manufacturing payment processing (https://eposly.io/industries/manufacturing): an account customer, a contract price and an order that ERP fulfills. For tires and installation at a counter, see tire and auto service (https://eposly.io/industries/healthcare-and-services/tire-and-auto-service-pos).

Main industry page**Manufacturing and industrial counter sales**Back to manufacturing →: https://eposly.io/industries/manufacturing
Tires and installation**Tire and auto service**Learn more →: https://eposly.io/industries/healthcare-and-services/tire-and-auto-service-pos

Parts counter one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

Can contract pricing be applied at a parts counter?

Yes. Your Salesforce setup can hold contract, dealer and trade price books, and Eposly applies the customer's pricing as the order is built, at every branch.

Can will-call, pickup and delivery be handled at the counter?

Yes. Order types can be set up by location, so the rep chooses pickup, will-call or delivery on the order, and a special order can carry a deposit until it is collected.

Can parts be linked to the customer's equipment?

Your Salesforce setup can hold the customer's equipment records, so orders can be linked to the machine the part is for. How that link is set up depends on your implementation.

## Bring the parts counter into Salesforce

See how a point of sale runs inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the California DMV story →: https://eposly.io/customers/california-dmv
Talk to us →: https://eposly.io/contact

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