---
title: "Public Sector Payment Solutions in Salesforce | Eposly"
url: https://eposly.io/industries/public-sector
description: "Public sector payment solutions that run inside Salesforce. Cash register management, policy-driven fees and payments linked to the applicant's records."
lang: en-GB
---

# Public sector payment solutions that complete your Salesforce platform

Manage counter payments and cash registers inside Salesforce, with transactions linked to the people, applications and permits your agency already manages.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Talk to us: https://eposly.io/contact

Image: A licence fee on an applicant's order in Eposly (https://eposly.io/images/industries/licensing/licensing-02-hero-step2-build-order.png)

Many state and local agencies run applications, cases, inspections and licensing records in Salesforce, while payments and the cash register stay in a separate cashiering tool. Eposly brings them into Salesforce: cash drawers, mixed tender, receipts and end-of-day reconciliation, with fees set by rules configured for the agency's fee schedule and each payment linked to the applicant's records.

- Cash register management in Salesforce: drawers, tender, receipts and end-of-day reconciliation.
- Fees set by pricing rules configured for the agency's fee schedule, with adjustments recorded on the transaction.
- Payments linked to the applicant's records, under your Salesforce permissions and audit controls.
- Selected by California DMV for permit and registration payments on Salesforce Government Cloud.

## Which public sector agencies does Eposly work with?

Eposly fits agencies that run, or are moving onto, Salesforce for applications, cases or permits, and still take fees in person. Choose your agency type.

### State licensing and regulatory agencies: https://eposly.io/industries/public-sector/licensing-regulatory-agencies

Licence, permit and tag fees calculated by the agency's rules and taken at the district office counter.

### Cities and municipalities: https://eposly.io/industries/public-sector/cities-municipalities

Permit, licence, tax and parking payments at the city's counters, linked to the applicant's records.

Motor vehicle agencies: see how California DMV runs permit and registration payments in Salesforce (https://eposly.io/customers/california-dmv)

## What does a public sector counter need from a payment solution?

A public sector counter needs a payment solution that runs inside the platform the agency already chose, so fees, payments and cash drawers are managed in Salesforce, linked to the cases they belong to.

Many agencies run applications and cases in Salesforce and take payment in a separate cashiering or payment tool. Salesforce then learns that something was paid, but not how the fee was reached or how the drawer balanced. Reconciliation and audit preparation span more than one system.

A public sector counter needs to

How Eposly handles it

Capability

Manage the cash register

Cash drawers with logged opens and per-user attribution, mixed tender, receipts printed from Salesforce and end-of-day reconciliation across drawers and offices

Multi-location POS: https://eposly.io/product/capabilities/multi-location-pos

Calculate fees by policy

Pricing rules configured for the agency's fee schedule, applied as the order is built

Configuration and Pricing: https://eposly.io/product/capabilities/configuration-pricing

Record discretion

Waivers and adjustments recorded on the transaction; agencies manage the required approvals with their Salesforce processes

Take payment at the desk

Cash, card, cheque or a split in one step, with partial payments where the agency allows them

Payments: https://eposly.io/product/capabilities/payments

Link the payment to the case

The order and payment are created in Salesforce, linked to the applicant and the case

Transaction Execution: https://eposly.io/product/capabilities/transaction-execution

Report across offices

Every transaction and drawer is in Salesforce, ready for reports and dashboards by office and cashier

Intelligence: https://eposly.io/product/capabilities/intelligence

A permit at the counter

## How does one counter payment work from start to finish?

One flow in Salesforce, from the fee to the closed drawer.

1. 01 Open the record. The clerk opens the applicant's record and the application or permit.
   Image: Opening the applicant's record and finding the licence in Eposly (https://eposly.io/images/industries/licensing/licensing-01-step1-open-licensee-find-license.png)
2. 02 Calculate the fee. Pricing rules configured for the agency's fee schedule set the fee. Any waiver or adjustment is recorded on the transaction.
   Image: The fee set by the agency's pricing rules on the order in Eposly (https://eposly.io/images/industries/licensing/licensing-02-hero-step2-build-order.png)
3. 03 Take payment. Cash, card, cheque or a split, at the counter.
   Image: Taking payment at the counter in Eposly (https://eposly.io/images/industries/licensing/licensing-03-step3-take-payment.png)
4. 04 Print the receipt. From Salesforce, with the transaction linked to the applicant's record.
   Image: The paid order in the office's order list in Eposly (https://eposly.io/images/industries/licensing/licensing-04-step4-orders.png)
5. 05 Check the payment, close the drawer. The payment shows on the order in Salesforce, and at the end of the day each drawer is reconciled in Salesforce, across cashiers and offices.
   Image: The payment on the order in Salesforce (https://eposly.io/images/industries/licensing/licensing-05-step5-transactions.png)

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo

Image: Opening the applicant's record and finding the licence in Eposly (https://eposly.io/images/industries/licensing/licensing-01-step1-open-licensee-find-license.png)

## How are fees calculated and adjusted with approval?

**Policy-driven fees, documented discretion.** Pricing rules configured for the agency's fee schedule handle fee tables and tiers, so the clerk does not calculate fees by hand. Where discretion is allowed, such as a waiver, an adjustment or a partial payment, it is recorded on the transaction. Agencies can use their Salesforce processes to manage the required approvals.

Situation

How it is paid

Fee at the counter

Cash, card, cheque or a split, in one step

Partial payment

Part of the fee now, the balance later, on the same order

How payments work in Eposly: https://eposly.io/products/payments

Image: Taking payment at the counter in Eposly (https://eposly.io/images/industries/licensing/licensing-03-step3-take-payment.png)
Image: The payment dialog in Eposly (https://eposly.io/images/industries/licensing/licensing-03m-payment-dialog.png)

## How many systems does a public sector counter actually need?

Fewer than many agencies run. When the counter transaction runs inside Salesforce, the separate cashiering database and the reconciliation between it and Salesforce drop out.

Layer

Typical agency stack

With Eposly in Salesforce

Applications, cases and applicant records

Salesforce

Salesforce

Counter payments and cash register

A separate cashiering system

Eposly, inside Salesforce

Card payments

Payment gateway, linked to the cashiering system

Supported PCI-compliant gateway, linked to Eposly in Salesforce

Reconciling the two

Manual or batch, across systems

No separate cashiering database to reconcile

Finance and ERP

Finance system

Unchanged, fed with structured data from Salesforce

Eposly does not replace the finance or ERP system. Salesforce stays the system of record for the transaction, and finance receives structured data from it.

## What does the record and audit trail show?

After every counter transaction, Salesforce shows:

- Who paid, for which application, licence or permit.
- Which clerk took the payment, at which office and from which drawer.
- How the fee was reached, and any waiver or adjustment recorded on the transaction.
- How it was paid: cash, card, cheque or a split, and any partial or scheduled payment.
- The receipt, and refunds against the original transaction.
- The drawer's opens and its end-of-day reconciliation.

These are standard Salesforce records, so they follow your Salesforce permissions and audit controls. Card details are tokenised by the connected PCI-compliant payment gateway and kept out of the applicant's record.

## Which public sector agencies already run on Eposly?

Image: California DMV (https://eposly.io/images/industries/tire-and-auto-service/logo-california-dmv.svg)

California DMV selected Eposly's Salesforce-native Point of Sale and Cash Register module for permit and registration payments on Salesforce Government Cloud.

Read the California DMV story: https://eposly.io/customers/california-dmv

Public sector one-pager

## Take this page to your team

The key points of this page in one document to share with your team, including the agency types we cover.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Is Eposly the right fit for your agency?

### Eposly fits agencies that:

- run, or are moving onto, Salesforce for applications, cases, licensing or permits;
- take fees in person, with cash in the drawer;
- take payment in a separate cashiering or payment tool today;
- need fees, discretion and the cash drawer managed in Salesforce, alongside the case.

### Another option is a better fit when:

- Salesforce is not in play for cases or permits;
- payments are online only, with no counter;
- the agency needs a full licensing, permitting or finance system rather than the payment and the cash register.

One note for planning: every clerk who takes payment in Eposly needs a Salesforce user licence.

## FAQ

### How does Eposly handle cash register management across many offices?

Each drawer is managed in Salesforce, with logged opens, per-user attribution, mixed tender and receipts printed from Salesforce. At the end of the day, drawers are reconciled in Salesforce, and reports show the position across cashiers and offices.

### Can Salesforce handle cash drawer reconciliation and cash management?

Salesforce on its own does not manage a physical cash drawer. With Eposly, drawer opens, tender, receipts and end-of-day reconciliation are recorded in Salesforce, on the same platform as the agency's cases.

### Does Eposly work with Salesforce Government Cloud?

Yes. California DMV selected Eposly for permit and registration payments on Salesforce Government Cloud.

### What makes Eposly different from payment apps or retail POS systems?

Payment apps take card payments, often online. Retail POS systems can handle cash drawers, but they keep them in their own system. Eposly runs the counter transaction, including the cash register, inside Salesforce, so cash events take part in the agency's Salesforce processes and permissions.

## Related reading

- A practical guide to compliant government POS systems: https://eposly.io/blog/a-practical-guide-to-compliant-government-pos-systems
- How automated cash compliance stops revenue leaks: https://eposly.io/blog/how-automated-cash-compliance-stops-revenue-leaks
- Customer story: California DMV: https://eposly.io/customers/california-dmv

## Complete your Salesforce platform at the counter

See how a counter transaction runs inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the California DMV story: https://eposly.io/customers/california-dmv
Talk to us: https://eposly.io/contact

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