---
title: "Municipal Payment System in Salesforce | Eposly"
url: https://eposly.io/industries/public-sector/cities-municipalities
description: "A municipal payment system that runs inside Salesforce. Permit, licence, tax and parking payments at every city counter, with the cash register in Salesforce."
lang: en-GB
---

Public sector

# The municipal payment system that runs _inside Salesforce_

Take permit, license, tax and parking payments at every city counter in Salesforce, with each payment linked to the applicant and the case.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A residential building permit fee on a contractor's order in Eposly (https://eposly.io/images/industries/cities/city-02-hero-step2-build-order.png)

Every city counter in Salesforce

Many cities run permits, cases and citizen services in Salesforce, but take payment in a separate cashiering tool. Eposly brings the counter into Salesforce. Clerks open the applicant's record, add the fee priced by the city's fee schedule, and take cash, card or check. Drawers, receipts and end-of-day reconciliation are managed in Salesforce, across every department.

- Cash register management for every city counter, in Salesforce
- Fees priced by rules configured for the city's fee schedule
- Each payment linked to the applicant's record in Salesforce

At city hall

## What makes a city counter different?

One city, many counters, and one set of books.

### Many departments take money

Building, the city clerk, treasury and parking each run their own counter.

### Fees follow a published schedule

Permit and inspection fees depend on the project, the zone or the permit type.

### Cash and checks still arrive

Residents and contractors pay at the counter, and every drawer has to balance.

### The payment belongs to a case

A permit fee only makes sense next to the application it pays for.

### Finance needs one picture

Every department's takings have to reconcile at the end of the day.

A building permit

## How does Eposly handle a building permit fee at the counter?

One order in Salesforce, from the fee to the closed drawer.

1. 01
   ### Open the record
   Start the order on the applicant's Salesforce record, linked to the permit application.
2. 02
   ### Build the order
3. 03
   ### Take payment
4. 04
   ### Check the counter's orders
5. 05
   ### Check the payment, close the drawer

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/cities/city-01-step1-open-record-find-permit.png)

### How does one city hall run many counters on one system?

Each department's counter runs Eposly in the same Salesforce org, with its own users, drawers and order types. Finance sees every counter's takings in Salesforce reports, and each payment is linked to the applicant's record.

## What should a municipal payment system handle?

A city needs to

How Eposly handles it

Capability

Manage the cash register

Cash drawers with logged opens and per-user attribution, mixed tender, receipts printed from Salesforce and end-of-day reconciliation across drawers and departments

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Apply the fee schedule

Pricing rules configured for the city's fee schedule, for example by permit type, project value or zone, applied as the order is built

Configuration and Pricing →: https://eposly.io/product/capabilities/configuration-pricing

Record waivers and adjustments

Recorded on the transaction; cities manage the required approvals with their Salesforce processes

Take payment at the desk

Cash, card, check or a split, with partial payments where the city allows them

Payments →: https://eposly.io/product/capabilities/payments

Link the payment to the case

The order and payment are created in Salesforce, linked to the applicant and the case

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

Run many departments

Department-level users, order types and drawers, with reporting across the city from one Salesforce org

### Which city payments can it take: permits, licenses, tax, parking fines, parks?

Any payment the city takes in person on its Salesforce platform: building permits and inspection fees, business licenses and clerk fees, property tax at the treasury counter, parking permits and fines, and park and facility fees.

Payments

## How do residents and businesses pay at the counter?

- **Permit, license or clerk fee**Cash, card, check or a split, in one step.
- **Property tax at the treasury counter**Cash, card or check, linked to the taxpayer's record.
- **Parking permit or fine**Cash, card or a split, at the parking or clerk counter.
- **Partial payment**Part of the amount now, the balance later, on the same order.

How payments work in Eposly →: https://eposly.io/products/payments

Image: Taking payment for a permit fee in Eposly (https://eposly.io/images/industries/cities/city-03-step3-take-payment.png)

> California DMV selected Eposly's Salesforce-native Point of Sale and Cash Register module for permit and registration payments on Salesforce Government Cloud.

Image: California DMV (https://eposly.io/images/industries/tire-and-auto-service/logo-california-dmv.svg)

Read the California DMV story →: https://eposly.io/customers/california-dmv

## Where do cities fit within public sector?

Cities and municipalities are one of the agency types Eposly serves with public sector payment solutions (https://eposly.io/industries/public-sector): an applicant on record, fees set by schedule and cash at many counters. For license and permit fees at state agencies, see state licensing and regulatory agencies (https://eposly.io/industries/public-sector/licensing-regulatory-agencies).

Main industry page**Public sector**Back to public sector →: https://eposly.io/industries/public-sector
Licensing counters**State licensing and regulatory agencies**Learn more →: https://eposly.io/industries/public-sector/licensing-regulatory-agencies

Municipal payments one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

Does it work for cities already running Salesforce for citizen services, 311 or permitting?

Yes. That is where it fits. Eposly runs inside the city's Salesforce org, so counter payments are linked to the cases, permits and service requests they belong to. If Salesforce is not in play, Eposly is not the right fit yet.

Which city departments can use it?

Any department that takes payment at a counter: building and code enforcement, the city clerk, treasury, parking, and parks and recreation. Each department can have its own users, drawers and order types in the same org.

Does Eposly replace the permitting system?

No. Applications, plan review, inspections and permit issuance stay in your permitting solution on Salesforce. Eposly takes the fee and manages the cash register on the same platform.

We already use Salesforce Payments. Do we still need Eposly?

Keep Salesforce Payments for online checkout and payment links. Eposly covers the counter and the cash register in the same Salesforce org.

## Bring every city counter into Salesforce

See how a counter transaction runs inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the California DMV story →: https://eposly.io/customers/california-dmv
Talk to us →: https://eposly.io/contact

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