---
title: "Furniture Store POS System for Salesforce | Eposly"
url: https://eposly.io/industries/specialty-retail/furniture
description: "Furniture store POS system that runs inside Salesforce. Turn showroom quotes into orders, take a deposit and track delivery on the customer record."
lang: en-GB
---

Specialty retail

# The furniture store POS system that runs _inside Salesforce_

Quote, take deposits and collect payments directly in Salesforce. The order, its payments and the customer's history stay connected from the showroom to delivery.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A furniture order in Eposly on iPad, with the customer and her loyalty tier on the order (https://eposly.io/images/industries/furniture/furniture-02-hero-step2-build-order.png)

Order created on the customer record

Eposly brings furniture sales and payments directly into Salesforce. Associates build the order, check stock across stores, turn a saved quote into an order without re-keying, take a deposit and collect the balance on delivery. The order, payments and delivery status stay connected to the customer's Salesforce record for the next visit.

- Showroom quotes become orders without re-entering anything
- Deposits, part-payments and scheduled card payments in one flow
- Stock across stores in view while building the order, with the Inventory module

In the showroom

## What makes selling furniture different in the showroom?

A furniture sale runs longer than one visit.

### Customers visit more than once

A sofa is often chosen over two or three showroom visits.

### Options change the price

Size, fabric and finish change the price and the lead time.

### Availability decides the sale

Customers want to know what is in stock and when it can be delivered.

### Orders stay open for weeks

Deposit, delivery and final payment happen at different times.

### The customer comes back

Repeat buyers and interior designers expect their history to follow them.

A made-to-order sale

## How does Eposly handle a made-to-order furniture sale?

One open order on the customer record, from showroom visit to delivery.

1. 01
   ### Open the customer
   Start the order on the customer's record and find the piece, with stock in view.
2. 02
   ### Build the order
3. 03
   ### Take the deposit
4. 04
   ### Deliver and collect
5. 05
   ### Keep the history

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/furniture/furniture-01-step1-open-customer-find-piece.png)

## Every stage of the furniture sale, connected in Salesforce

A furniture sale runs over weeks. Eposly keeps the quote, order, delivery and payments connected to the customer in Salesforce.

Image: The furniture sale from showroom quote to order and deposit, delivery and payment, connected to the customer in Salesforce (https://eposly.io/images/salesforce-furniture-pos-customer-record.webp)

## What does a furniture business need from its point of sale?

A furniture retailer needs to

How Eposly handles it

Capability

Turn showroom quotes into orders

A saved quote converts to an order with its products, price and discounts, with no re-keying

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

Price pieces with options

Product options and pricing rules set the price, and adjustments are recorded on the order

Configuration and Pricing →: https://eposly.io/product/capabilities/configuration-pricing

Know what is in stock

Check stock across stores while building the order, with the Inventory module

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Hold the order open until delivery

Deposit, payments and delivery stay on one open order, with fulfilment set for each item

Sell with the customer's history in view

Purchases, quotes and open orders on the record during the visit

Assisted Sales →: https://eposly.io/product/capabilities/assisted-sales

See what sells, and who sells it

Every sale feeds Salesforce reports by product, customer, store and associate

Intelligence →: https://eposly.io/product/capabilities/intelligence

### Can a showroom quote become an order without re-keying?

Yes. A quote saved during the visit converts to an order with its products, price and discounts unchanged, so the order is right the first time.

Payments

## How do customers pay for furniture?

- **Floor stock taken today**Card, cash, gift card or a split, in one step.
- **Made-to-order piece**Deposit at order, balance on delivery.
- **Balance before delivery**Pay-by-link for part or all of the amount due.
- **Scheduled card payments on a larger purchaseNew **A recurring schedule on the customer's saved card that stops once the order is paid off. Each payment is recorded against the order.

How payments work in Eposly →: https://eposly.io/products/payments
Recurring payments in Salesforce →: https://eposly.io/blog/recurring-payments-in-salesforce

Image: Setting up scheduled card payments on a customer's saved card in Eposly (https://eposly.io/images/industries/furniture/furniture-06-payments-recurring-setup.png)
Image: Schedule details: frequency, start date and amount per payment (https://eposly.io/images/industries/furniture/furniture-07-payments-schedule-details.png)
Image: Confirmation that the payment schedule is active (https://eposly.io/images/industries/furniture/furniture-08-payments-plan-created.png)

> 125% more time spent with customers. 50% less time lost managing fulfilment.

QLF Brands, site-reported results

Image: QLF Brands (https://eposly.io/images/industries/furniture/logo-qlf-brands.png)

A Dutch homewares and lighting retailer that runs its showroom sales on Eposly.

**5.0** on Salesforce AppExchange

Read the QLF Brands story → (https://eposly.io/customers/qlf-brands)

## Where does furniture fit within specialty retail?

Furniture is the most configured, longest-running sale in specialty retail: an assisted sale to a known customer, paid in stages and delivered weeks later.

Main industry page**Specialty retail POS**Back to specialty retail → (https://eposly.io/industries/specialty-retail)If you also sell lighting**Home and lighting retailers**Learn more → (https://eposly.io/industries/specialty-retail/home-and-lighting)Sold through to installation**Kitchen, bath, windows and flooring showrooms**Learn more → High-value custom orders**Jewelers**Learn more → (https://eposly.io/industries/specialty-retail/jewelry)

Furniture POS one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

Does Eposly replace our ERP or warehouse system?

No. Eposly runs the sale and the payment in Salesforce. Product catalogs can sync from your ERP or PIM, and your ERP, warehouse and delivery systems carry on as they are.

Can we take deposits and part-payments on furniture orders?

Yes. Take a deposit or a part-payment against an open order and collect the balance later, in store or by pay-by-link, on the same customer record.

Can Salesforce be used as a furniture POS?

Yes, with Eposly installed. Salesforce on its own is a CRM. Eposly adds the point of sale, so the quote, order and payments all run in Salesforce.

## Bring your furniture sales into Salesforce

See a furniture order run inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the QLF Brands story →: https://eposly.io/customers/qlf-brands
Talk to us →: https://eposly.io/contact

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