---
title: "Home Decor Point of Sale Inside Salesforce | Eposly"
url: https://eposly.io/industries/specialty-retail/home-and-lighting
description: "Home decor point of sale inside Salesforce. Capture showroom visitors, take deposits and set delivery for each item on the customer record."
lang: en-GB
---

Specialty retail

# The home decor point of sale that runs _inside Salesforce_

Sell in the showroom, take deposits and set delivery directly in Salesforce. Showroom, warehouse and online teams work from the same customer record.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A brass pendant set on a customer's order in Eposly on iPad, with her loyalty tier on the order (https://eposly.io/images/industries/home-and-lighting/home-lighting-02-hero-step2-build-order.png)

Order created on the customer record

Eposly brings home and lighting sales and payments directly into Salesforce. Staff capture showroom visitors, build the order with stock in view, take a deposit on special orders and set delivery for each item. The order and payments stay connected to the customer record your showroom, warehouse and online teams already use.

- Showroom visitors captured as leads or customers in Salesforce
- Deposits on special orders, balance collected on delivery
- Delivery set for each item on the order

In the showroom

## What makes selling home decor and lighting different?

A home and lighting sale runs across channels and weeks.

### Customers shop across channels

They browse online, visit the showroom and expect staff to see both.

### Not every visit ends in a sale

Showroom visitors who are not ready to buy need following up.

### Special orders take weeks

A deposit now, and the balance when the items arrive.

### Orders arrive in parts

A room's worth of lighting and decor can be delivered on different dates.

### Trade buyers come back

Interior designers expect their pricing and order history to follow them.

A special order

## How does Eposly handle a special order from showroom to delivery?

One open order on the customer record, from showroom visit to the last delivery.

1. 01
   ### Open the customer
   Start the order on the customer's record and find the item, with stock across stores in view.
2. 02
   ### Build the order
3. 03
   ### Take the deposit
4. 04
   ### Deliver and collect
5. 05
   ### Keep the history

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/home-and-lighting/home-lighting-01-step1-open-customer-find-item.png)

## What does a home and lighting retailer need from its point of sale?

A home and lighting retailer needs to

How Eposly handles it

Capability

Capture showroom visitors who are not ready to buy

Staff record the visitor as a lead or customer in Salesforce while they are in the showroom

Assisted Sales →: https://eposly.io/product/capabilities/assisted-sales

Price trade and project accounts

Your Salesforce setup can hold trade or project pricing, and Eposly applies it when the order is built

Configuration and Pricing →: https://eposly.io/product/capabilities/configuration-pricing

See stock across stores

Check stock across stores while building the order, with the Inventory module

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Take deposits and deliver in parts

Deposit at order, delivery set for each item, and the balance collected on the same order

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

Sell with the customer's history in view

Purchases and open orders across showroom and online on the record during the visit

See what sells, and who sells it

Every sale feeds Salesforce reports by product, customer, store and associate

Intelligence →: https://eposly.io/product/capabilities/intelligence

### How do showroom, warehouse and online sales stay on one customer view?

The order and the payment are created in Salesforce at the moment of sale, on the customer record your online and warehouse teams already use. There is no separate POS customer list to merge later.

Payments

## How do customers pay for home decor and lighting?

- **In-stock item taken today**Card, cash or mobile payment in one step, anywhere in the showroom on a tablet.
- **Special order**Deposit at order, balance on delivery.
- **Balance once delivery is booked**Pay-by-link for part or all of the amount due.
- **Scheduled card payments on a larger purchaseNew **A recurring schedule on the customer's saved card that stops once the order is paid off. Each payment is recorded against the order.

How payments work in Eposly →: https://eposly.io/products/payments
Recurring payments in Salesforce →: https://eposly.io/blog/recurring-payments-in-salesforce

Image: Setting up scheduled card payments on a customer's saved card in Eposly (https://eposly.io/images/industries/home-and-lighting/home-lighting-06-payments-recurring-setup.png)
Image: Schedule details: frequency, start date and amount per payment (https://eposly.io/images/industries/home-and-lighting/home-lighting-07-payments-schedule-details.png)
Image: Confirmation that the payment schedule is active (https://eposly.io/images/industries/home-and-lighting/home-lighting-08-payments-plan-created.png)

> 125% more time spent with customers. 50% less time lost managing fulfilment.

QLF Brands, site-reported results

Image: QLF Brands (https://eposly.io/images/industries/home-and-lighting/logo-qlf-brands.png)

A Dutch homewares and lighting retailer running Eposly across its showrooms, warehouse and online store on Salesforce Sales and Service Cloud.

**5.0** on Salesforce AppExchange

Read the QLF Brands story → (https://eposly.io/customers/qlf-brands)

## Where do home and lighting retailers fit within specialty retail?

Home and lighting retail follows the specialty retail pattern: an assisted sale, a known customer and an order that stays open until delivery.

Main industry page**Specialty retail POS**Back to specialty retail → (https://eposly.io/industries/specialty-retail)Larger configured pieces**Furniture**Learn more → (https://eposly.io/industries/specialty-retail/furniture)Sold through to installation**Kitchen, bath, windows and flooring showrooms**Learn more → High-value custom orders**Jewelers**Learn more → (https://eposly.io/industries/specialty-retail/jewelry)

Home and lighting POS one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

Can we capture showroom visitors who are not ready to buy?

Yes. Staff record the visitor as a lead or customer in Salesforce while they are in the showroom, so your team can follow up.

Can one order be delivered in parts?

Yes. Fulfilment is set for each item on the order, and the deposit, payments and delivery stay on that one order until the last item is delivered and paid.

Can staff take payment anywhere in the showroom?

Yes. Staff sell from a tablet on the showroom floor, with the customer record and the order on screen, and take card, cash or mobile payment in the same flow.

## Bring your home and lighting sales into Salesforce

See a showroom order run inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the QLF Brands story →: https://eposly.io/customers/qlf-brands
Talk to us →: https://eposly.io/contact

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