---
title: "Boutique Point of Sale Systems for Salesforce | Eposly"
url: https://eposly.io/industries/specialty-retail/luxury-fashion-pos
description: "Boutique point of sale system that runs inside Salesforce. Stylists sell on the floor, in the VIP suite and at events, and bill after the visit."
lang: en-GB
---

Specialty retail

# The boutique point of sale system that runs _inside Salesforce_

Sell on the boutique floor, in the VIP suite or at a trunk show, directly in Salesforce. Stylists see each client's purchases and preferences while they sell.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A wool coat on a boutique client's order in Eposly on iPad, with her client tier on the order (https://eposly.io/images/industries/luxury-fashion/fashion-02-hero-step2-build-order.png)

Order created on the client record

Eposly brings boutique sales and payments directly into Salesforce. Stylists sell on iPad wherever the client is, with her purchases and preferences in view. They take a deposit on a piece that needs alterations, collect the balance in the boutique or by payment link, and every sale feeds the clienteling and seasonal outreach your team runs in Salesforce.

- Client purchases and preferences in view during the sale
- Sell on iPad on the floor, in the VIP suite and at events
- Deposits on alterations and special orders, balance in store or by payment link

In the boutique

## What makes selling in a designer boutique different?

A fashion boutique POS has to follow the client, not the till.

### The client is known

Top clients buy across seasons, and stylists are expected to know their sizes, tastes and what they already own.

### The sale moves

It happens on the floor, in the VIP suite, at a private appointment, a trunk show or a pop-up.

### Payment can come later

After a private appointment, the balance often follows the visit.

### Pieces need work

Alterations and special orders mean the piece leaves after the sale.

### Stock is spread across boutiques

The size the client wants may be in another store.

A private appointment

## How does Eposly handle a private appointment with alterations?

One open order on the client record, from the appointment to collection.

1. 01
   ### Open the client
   Start the order on the client's record and find the piece, with stock in view.
2. 02
   ### Build the order
3. 03
   ### Take the deposit
4. 04
   ### Collect the balance
5. 05
   ### Keep the history

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/luxury-fashion/fashion-01-step1-open-client-find-piece.png)

### Can sales be taken in a VIP suite, at trunk shows, runway events and pop-ups?

Yes. Stylists sell on iPad wherever the client is, and the sale is created in Salesforce against the client, just like a sale at the boutique counter.

## What should boutique point of sale systems handle for a designer brand?

A designer boutique needs to

How Eposly handles it

Capability

Sell with the client's history in view

Purchases, preferences and open orders on the client record during the sale

Assisted Sales →: https://eposly.io/product/capabilities/assisted-sales

Sell away from the counter

iPad selling on the floor, in the VIP suite, at trunk shows and pop-ups

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

Find the size in another boutique

Stock across boutiques in view while building the order, with the Inventory module

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Record alterations and special orders

Alteration details as item notes on the order, with a deposit until the piece is ready

Apply client and member pricing

Your Salesforce setup can hold customer-specific pricing, such as member price books, and Eposly applies it as the order is built

Configuration and Pricing →: https://eposly.io/product/capabilities/configuration-pricing

Turn purchases into seasonal outreach

Every sale is in Salesforce, ready for client segments, reports and Marketing Cloud campaigns

Intelligence →: https://eposly.io/product/capabilities/intelligence

### Can stylists sell with the client's full history in view?

Yes. The stylist sells from the client's Salesforce record, so purchases from every boutique, event and appointment are in view.

Payments

## How do clients pay in a designer boutique?

- **Piece taken today**Card, cash, gift card or a split, in one step.
- **Alterations or special order**Deposit at order, balance on collection.
- **After a private appointment**Payment link for part or all of the amount.
- **Scheduled card payments on a larger purchaseNew **A recurring schedule on the client's saved card that stops once the piece is paid off. Each payment is recorded against the order.

How payments work in Eposly →: https://eposly.io/products/payments
Recurring payments in Salesforce →: https://eposly.io/blog/recurring-payments-in-salesforce

Image: Setting up scheduled card payments on a client's saved card in Eposly (https://eposly.io/images/industries/luxury-fashion/fashion-06-payments-recurring-setup.png)
Image: Schedule details: frequency, start date and amount per payment (https://eposly.io/images/industries/luxury-fashion/fashion-07-payments-schedule-details.png)
Image: Confirmation that the payment schedule is active (https://eposly.io/images/industries/luxury-fashion/fashion-08-payments-plan-created.png)

> Eposly is transforming our business. Enabling retail stores to connect better with customers and allow us to meet critical distributor KPIs.

Jo Cameron, Digital Transformation Lead, DMR

Image: David M Robinson (https://eposly.io/images/industries/luxury-fashion/logo-david-m-robinson.svg)

A European fine jewelry and watch retailer running client-led luxury retail on Salesforce Sales and Service Cloud.

**5.0** on Salesforce AppExchange

Read the David M Robinson story → (https://eposly.io/customers/david-m-robinson)

## Where do designer boutiques fit within specialty retail?

Designer boutiques follow the specialty retail pattern, with the sale spread across the floor, the suite and the event.

Main industry page**Specialty retail POS**Back to specialty retail →: https://eposly.io/industries/specialty-retail
If you also sell fine jewelry**Jewelers**Learn more →: https://eposly.io/industries/specialty-retail/jewelry
If you also sell watches**Authorized watch retailers**Learn more →: https://eposly.io/industries/specialty-retail/watch-retailer-pos
Configured orders**Furniture**Learn more →: https://eposly.io/industries/specialty-retail/furniture

Boutique POS one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

What should a luxury boutique look for in a POS?

A boutique POS system should let stylists sell anywhere in the boutique or at events with the client's history in view, take deposits and later payments, and add every sale to the client's history. For boutiques on Salesforce, that history should live in Salesforce, not in a separate POS database.

How does billing work after a private appointment?

The stylist builds the order during the appointment and sends the client a payment link for the full amount or part of it. When the client pays, the payment is recorded against the same order in Salesforce.

Do sales taken outside the store land on the same client record?

Yes. A sale at an event, a pop-up or a private appointment is created in Salesforce against the client, just like a sale in the boutique, so the client's purchase history stays complete.

## Bring your boutique sales into Salesforce

See how a point of sale runs inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the David M Robinson story →: https://eposly.io/customers/david-m-robinson
Talk to us →: https://eposly.io/contact

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