---
title: "Watch Store POS for Authorised Retailers | Eposly"
url: https://eposly.io/industries/specialty-retail/watch-retailer-pos
description: "Watch store POS that runs inside Salesforce. Advisors sell with the client's history in view, take deposits and start servicing from the sale."
lang: en-GB
---

Specialty retail

# The watch store POS that runs _inside Salesforce_

Sell, take deposits and start servicing directly in Salesforce. Advisors see each client's purchases and service history while they sell.

Try the interactive demo (https://eposly.io/demos/interactive-eposly-demo)

Image: A chronograph on a client's order in Eposly on iPad, with her loyalty tier on the order (https://eposly.io/images/industries/watch-retailer/watch-02-hero-step2-build-order.png)

Order created on the client record

Eposly brings watch sales and payments directly into Salesforce. Advisors sell with the client's purchases and service history in view, take a deposit on a watch that is on order and collect the balance when it arrives. Every sale feeds the store, model and advisor reporting that authorized dealers share with the brands they represent.

- Client purchases and service history in view during the sale
- Deposits on watches on order, balance on arrival
- Used by David M Robinson, a European fine jewelry and watch retailer

At the counter

## What makes selling watches different at the counter?

A watch sale is part of a long relationship.

### The advisor knows the client

Repeat clients build collections over years, and the advisor is expected to remember what they own.

### Interest comes before stock

Clients ask for a model long before it arrives, and the dealer has to know who asked.

### Each watch has an identity

Serial numbers, warranty dates and service records follow the individual piece.

### Servicing brings the client back

A service visit is a sales opportunity when the advisor can see the full history.

### Dealers answer to the brands

Authorized retailers report on sales and clients to the brands they represent.

A returning client

## How does Eposly handle a sale to a returning client?

One open order on the client record, from the first conversation to collection.

1. 01
   ### Open the client
   Start the order on the client's record and find the watch, with stock in view.
2. 02
   ### Build the order
3. 03
   ### Take the deposit
4. 04
   ### Collect the balance
5. 05
   ### Keep the history

Try the interactive demo → (https://eposly.io/demos/interactive-eposly-demo)

Image: The Eposly screen for the selected step (https://eposly.io/images/industries/watch-retailer/watch-01-step1-open-client-find-watch.png)

## What does an authorized watch retailer need from its point of sale?

A watch retailer needs to

How Eposly handles it

Capability

Sell with the client's history in view

Purchases, open orders and service visits on the client record during the sale

Assisted Sales →: https://eposly.io/product/capabilities/assisted-sales

Track each watch by serial number

Your Salesforce setup can link serial numbers and warranty dates to the order and client

Transaction Execution →: https://eposly.io/product/capabilities/transaction-execution

Hold a sale until the watch arrives

The order is saved with its deposit and completed on arrival

Run servicing from the same record

A service or repair order can start a Service Cloud process from the original sale

Run several boutiques

Store-level users and reporting across locations from one Salesforce org

Multi-location POS →: https://eposly.io/product/capabilities/multi-location-pos

Report to brands and distributors

Sales by model, store and advisor in Salesforce reports and dashboards

Intelligence →: https://eposly.io/product/capabilities/intelligence

### Can advisors sell with the client's full history in view?

Yes. The client's purchases, open orders and service visits are on the Salesforce record the advisor sells from.

Payments

## How do clients pay for watches?

- **Watch in stock**Card, cash, gift card or a split, in one step.
- **Watch on order**Deposit at order, balance when the watch arrives.
- **Balance between visits**Pay-by-link for part or all of the amount due.
- **Scheduled card payments on a larger purchaseNew **A recurring schedule on the client's saved card that stops once the watch is paid off. Each payment is recorded against the order.

How payments work in Eposly →: https://eposly.io/products/payments
Recurring payments in Salesforce →: https://eposly.io/blog/recurring-payments-in-salesforce

Image: Setting up scheduled card payments on a client's saved card in Eposly (https://eposly.io/images/industries/watch-retailer/watch-06-payments-recurring-setup.png)
Image: Schedule details: frequency, start date and amount per payment (https://eposly.io/images/industries/watch-retailer/watch-07-payments-schedule-details.png)
Image: Confirmation that the payment schedule is active (https://eposly.io/images/industries/watch-retailer/watch-08-payments-plan-created.png)

> Eposly is transforming our business. Enabling retail stores to connect better with customers and allow us to meet critical distributor KPIs.

Jo Cameron, Digital Transformation Lead, DMR

Image: David M Robinson (https://eposly.io/images/industries/watch-retailer/logo-david-m-robinson.svg)

A European fine jewelry and watch retailer, selling on iPad with an integrated card machine and connected cash register on Salesforce Sales and Service Cloud.

**5.0** on Salesforce AppExchange

Read the David M Robinson story → (https://eposly.io/customers/david-m-robinson)

## Where do watch retailers fit within specialty retail?

Authorized watch retailers follow the specialty retail pattern, with more weight on servicing and brand reporting.

Main industry page**Specialty retail POS**Back to specialty retail →: https://eposly.io/industries/specialty-retail
If you also sell fine jewelry**Jewelers**Learn more →: https://eposly.io/industries/specialty-retail/jewelry
Considered sales**Premium fashion and designer boutiques**Learn more →: https://eposly.io/industries/specialty-retail/luxury-fashion-pos
Configured orders**Furniture**Learn more →: https://eposly.io/industries/specialty-retail/furniture

Watch retailer POS one-pager

## Take this page to your team

The key points from this page in one document to share with your team.

By downloading, you agree to our privacy policy (https://eposly.io/privacy).

## Questions buyers ask

How are watch servicing and repairs tracked?

A service or repair order can start a Service Cloud process from the original sale, so your service team works from the client's purchase history.

How do authorized dealers report on brand and distributor KPIs?

Every sale is a Salesforce record with the model, store, advisor and client attached. Dealers build the reports and dashboards their brands ask for in Salesforce, from the same data the advisors sell from.

Can a deposit be taken and the balance collected when the watch arrives?

Yes. Take a deposit when the client orders a watch that is not in stock. The order is flagged as partially paid, and the balance is collected when the watch arrives.

## Bring your watch sales into Salesforce

See how a point of sale runs inside Salesforce.

Try the interactive demo: https://eposly.io/demos/interactive-eposly-demo
Read the David M Robinson story →: https://eposly.io/customers/david-m-robinson
Talk to us →: https://eposly.io/contact

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