Case study

    Connecting in-store sales to customer data across an entire continent

    Multichoice, Africa's leading subscription TV and streaming provider, chose Eposly to unify payment collection and order processing across its retail footprint, directly on Salesforce.

    Multichoice

    Multichoice

    Industry

    Media & Entertainment

    Sub-segment

    Subscription TV retail

    Region

    Multi-country, Africa

    Salesforce Cloud

    Sales & Service Cloud

    The challenge

    Knowing subscribers starts in the shops

    To care for their subscribers, Multichoice needed to know them ; and that starts in the shops. The existing store operations lacked a unified way to capture transaction and customer data in real time, making it hard to connect in-store activity to the broader Salesforce customer record.

    Without this connection, scaling a consistent cross-border retail model across multiple African countries was operationally complex and limited the ability to deliver a true customer 360 view.

    Pain points

    • No unified way to capture transaction data in real time
    • In-store activity disconnected from the Salesforce customer record
    • Inconsistent retail model across multiple countries
    • Limited visibility for a true customer 360 view

    The Eposly solution

    A complete cloud-based checkout for retail stores

    Whenever Multichoice processes a sale through Eposly, agents use an iPad to track the order and customer data in Salesforce in real time, recording what is sold, who bought it, and at what price.

    iPad order capture

    Agents track order and customer data in Salesforce in real time.

    Integrated card machine

    Payments taken directly at the point of sale.

    Connected cash register & printers

    Branded receipts, synchronized cash handling.

    The transformation delivers a complete cloud-based checkout solution for retail stores across an entire continent.

    The outcomes

    Measurable impact across the retail footprint

    Gains in accuracy, traceability, and sales performance once Eposly is rolled out across Multichoice retail stores.

    150 percent

    Improvement in cash handling errors & traceability

    10 times

    Increase in data accuracy for customer 360

    Plus 25 percent

    Expected sales uplift

    Continue exploring

    Run retail natively in Salesforce

    See how Eposly connects assisted sales, payments, and customer data in one cloud-based checkout.