Case study

    Modernizing healthcare retail and rental for seniors in the Netherlands

    Omring, a leading Dutch healthcare organization, partnered with Eposly to transform its sales and rental operations, serving seniors and individuals with disabilities through a modern, Salesforce-native POS.

    Omring

    Omring

    Industry

    Healthcare

    Sub-segment

    Senior care & medical rental

    Region

    Netherlands

    Cloud

    Salesforce Sales & Service Cloud

    The challenge

    Modernizing healthcare retail for an elderly customer base

    Omring needed to modernize its sales and rental operations to better serve seniors and individuals with disabilities. The organization required a platform that could support a mobile POS adapted to an elderly customer base, accurately track rental equipment across a national footprint, provide real-time management visibility, run natively on Salesforce, and offer a fully translatable interface.

    Requirements

    • 01

      A modern mobile POS adapted to an elderly customer base

    • 02

      Accurate tracking of rental equipment across a national footprint

    • 03

      Real-time management visibility on sales and inventory

    • 04

      The ability to run the business natively on Salesforce

    • 05

      A fully translatable POS interface

    The Eposly solution

    A streamlined checkout built for healthcare retail

    Eposly delivered a streamlined checkout and POS process designed for a complex healthcare context. Omring now uses Eposly to run every sale and rental inside Salesforce.

    Senior-friendly POS

    Mobile point of sale designed for an elderly client base.

    Modern retail operations

    Digitized storefront workflows across the network.

    Accurate sales & rental tracking

    Real-time updates on every transaction and rental movement.

    Management visibility

    Real-time oversight on sales and inventory.

    Salesforce-native, translatable UI

    Run the business inside Salesforce with a fully translatable interface.

    The outcomes

    Measurable impact across sales and rental

    With Eposly live across Omring's retail and rental operations, accuracy and sales performance improved at every touchpoint.

    100%

    Rental and sales inventory accuracy

    +80%

    Rental pricing accuracy

    +8.5%

    Sales increase year-to-year

    Why it matters

    Digital transformation, with care at the center

    The partnership exemplifies how digital transformation in healthcare retail can deliver measurable gains in operational efficiency while improving the experience for patients and their families.

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