Case study

    A connected retail platform for homewares and lighting

    QLF Brands, a Dutch online retailer specialized in lighting and home decor, chose Eposly to unify leads, sales orders, payments, and fulfilment on Salesforce, with a modern mobile POS.

    QLF Brands

    QLF Brands

    Industry

    Specialty Retail

    Sub-segment

    Homewares & lighting

    Region

    Netherlands

    Cloud

    Salesforce Sales & Service Cloud

    The challenge

    One stack for leads, sales, payments, and fulfilment

    QLF Brands needed a connected retail platform with modern capabilities to capture customer information and generate qualified leads, handle sales order capturing end-to-end, run a modernized mobile POS, process payments, and manage fulfilment across online and in-store channels.

    The existing stack could not deliver a unified customer view across showrooms, warehouse, and e-commerce.

    Requirements

    • Capture customer information and generate qualified leads
    • Handle sales order capturing end-to-end
    • Run a modernized mobile POS
    • Process payments in-store and on the move
    • Manage fulfilment across online and in-store channels

    The Eposly solution

    A full-stack retail platform, native on Salesforce

    Eposly implemented a full-stack retail platform natively on Salesforce, giving every store the same view of the customer and inventory.

    Lead capture

    Customer information captured and qualified right in-store.

    Sales order capture

    End-to-end order creation inside Salesforce.

    Mobile POS

    Modernized checkout at the point of interaction.

    Integrated payments

    Card, cash, and mobile handled on one device.

    Fulfilment management

    Unified view across online and in-store channels.

    The outcomes

    More time with customers, less time on operations

    With Eposly live across showrooms, warehouse, and e-commerce, QLF Brands freed sales associates to focus on customers while operations became measurably more efficient.

    Plus 125 percent

    Time spent with customers

    Minus 50 percent

    Fulfilment management time wasted

    Plus 10 percent

    Sales forecast year over year

    Why it matters

    One platform, one view of the customer

    By unifying leads, orders, payments, and fulfilment on Salesforce, QLF Brands turned every showroom and warehouse into a node of the same retail operation, with sales associates freed to spend their time where it counts: with the customer.

    Continue exploring

    Unify your retail stack on Salesforce

    See how Eposly connects leads, assisted sales, payments, and fulfilment in a single customer record.