Transforming Service Delivery for 27 Million Californians
The California Department of Motor Vehicles (DMV) serves more than 27 million drivers and vehicle owners across 380+ field offices statewide. Each year, the DMV handles millions of in-person payments, registrations, and document transactions. Critical to the state's transportation and licensing infrastructure.
To modernize these interactions, the DMV selected Eposly, the Salesforce-native Point-of-Sale (POS) and Control Cashiering solution, to digitize permit payments and cashiering processes directly within Salesforce Government Cloud.
Challenge: Manual Workflows and Limited Real-Time Visibility
The DMV's legacy permit and cashiering systems were built for an analog era. Offices faced mounting challenges, including:
- Long in-office wait times and inconsistent service across locations.
- Paper-heavy reconciliation that delayed financial reporting.
- Fragmented visibility into daily transactions and cash positions.
- Compliance complexity, with manual audit trails across hundreds of sites.
To meet citizen expectations and operational standards, the DMV sought a secure, scalable POS and cashiering solution that could integrate seamlessly with Salesforce Government Cloud and deliver real-time transparency statewide.
Solution: Salesforce-Native POS & Control Cashiering by Eposly
Eposly's Salesforce-native POS and Control Cashiering suite is being deployed across DMV offices to unify cashiering, payments, and reporting within a single Salesforce environment.
Core capabilities include:
- Multi-payment support (cash, card, mobile, check) with automated reconciliation.
- Integrated fee calculation for permits, registrations, and renewals.
- Instant Salesforce record updates, eliminating manual data entry.
- Control Cashiering, real time visibility into cash registers
- Live dashboards tracking cash drawer status, audit logs, and revenue by location.
- Native Government Cloud integration for compliance, scalability, and security.
By embedding Eposly within Salesforce, the DMV can move toward a fully digital service model, reducing queues, streamlining transactions, and improving financial control. All within a trusted public-sector cloud environment.
Early Outcomes and Expected Impact
As deployment progresses, the DMV is already seeing strong indicators of improved efficiency and user satisfaction.
Upon full rollout, the solution is expected to support:
| METRIC | PROJECT OUTCOME |
| Transactions Processed | 75 million annually |
| Value of Payments | $14 billion handled securely each year |
| Wait Time Reduction | Up to ↓ 20% across field offices |
| Customer Re-Visits | Up to ↓ 40% fewer repeat visits required |
| Customer Satisfaction | Up to ↑ 100% improvement in post-visit ratings |
| Audit & Compliance | Real-time traceability across 380+ sites |
These projections reflect Eposly's internal performance benchmarks and early pilot insights, positioning the DMV for measurable gains in both operational efficiency and citizen experience once the rollout is complete.
How Eposly Serves the Government and State Sector
Eposly empowers government and state agencies to modernize how payments, permits, and public services are delivered. Securely and efficiently within Salesforce Government Cloud.
Purpose-built for the public sector, Eposly provides:
- Citizen-First Service Delivery: Streamlines in-person payments, renewals, and registrations to reduce wait times and improve accessibility.
- Transparent Financial Oversight: Enables real-time visibility into every transaction, cash drawer, and audit trail across all field offices.
- Compliance and Control: Supports rigorous public-sector standards for data security, financial accountability, and audit readiness.
- Operational Efficiency at Scale: Reduces manual reconciliation and eliminates siloed cashiering systems by consolidating operations natively in Salesforce.
- Government Cloud Assurance: Delivers a fully integrated, Salesforce-certified platform optimized for scalability, reliability, and trust.
With Eposly, state and local agencies can deliver faster, more transparent services. Meeting citizen expectations while maintaining the governance, compliance, and control demanded of public institutions.
A Model for Digital Government Modernization
By partnering with Eposly and Salesforce, the California DMV is redefining how government services are delivered, bringing the speed, convenience, and transparency of modern retail to public-sector operations.