How do state and local government agencies process payments in Salesforce?

With Eposly, state and local agencies running Salesforce Public Sector Solutions or Government Cloud can process citizen payments — fees, permits, licenses, registrations — natively inside Salesforce. The payment, fee calculation, and transaction record are all created on the Salesforce case or permit record in a single flow, with no external cashiering system required. California DMV uses Eposly to process permit and vehicle registration transactions inside Salesforce Government Cloud.

Does Eposly work with Salesforce Public Sector Solutions or Government Cloud?

Yes. Eposly is built natively on the Salesforce platform and works with Salesforce Public Sector Solutions and Salesforce Government Cloud. Because it uses standard Salesforce objects, it inherits the security model, audit trail, and compliance infrastructure of the Salesforce Government Cloud environment.

Is Eposly suitable for DMV, permitting, and licensing operations?

Yes. Eposly is deployed by California DMV for vehicle registration and permit transactions inside Salesforce Government Cloud. It handles policy-driven fee calculation, payment capture, receipt generation, and full audit trail — all natively in Salesforce, with hardware support for terminals, cash drawers, and receipt printers at agency counters.

Can Salesforce handle cash drawer reconciliation and cash management?

Yes, with Eposly. Cash drawers open as part of the Salesforce transaction flow, drawer activity is logged against the cashier and shift, and end-of-day reconciliation is structured and auditable inside Salesforce. All cash events — opening floats, sales, voids, and closing balances — are recorded on the Salesforce record.

Which payment terminals work with Salesforce at a government counter?

Eposly supports common EMV, contactless, and chip-and-PIN terminals at government service counters. The integration is gateway-agnostic, so agencies can keep their existing acquirer relationships. Terminals operate as part of the Salesforce transaction flow — every payment event is recorded on the Salesforce case or permit record.

What makes Eposly different from payment apps or retail POS systems?

Payment apps collect payment but don't execute the full regulated transaction workflow. Retail POS systems operate outside Salesforce and create an audit gap. Eposly executes the complete government transaction — fee calculation, policy-driven adjustments, payment capture, receipt generation, and audit record — natively inside Salesforce, with no external cashiering system and no reconciliation required.

Industry

Public Sector and Government: bring the full transaction onto Salesforce

The citizen journey is already in Salesforce. The transaction should be too.

Eposly brings permits, licensing, registrations, payments, and cashiering into Salesforce, helping agencies reduce operational complexity while maintaining the auditability and control required for public sector operations.

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Industry context

Salesforce runs the case. The transaction still runs somewhere else.

Salesforce manages citizen interactions, service delivery, and case records, often on Public Sector Solutions or Government Cloud. Yet the transaction itself often happens in a separate cashiering system. As a result, staff switch between systems to complete a single service, while finance teams reconcile records after the fact and auditors piece together the full transaction history.

Government transactions are fundamentally different from retail purchases. Every permit, license, registration, or fee involves policy decisions, fee calculations, payment collection, and audit requirements. These are operational workflows, not simple checkouts.

DMV transactions

Vehicle registrations, renewals, and fee processing with strict audit requirements.

Professional licensing

License issuance, renewals, and fee calculations with policy-driven pricing.

Building & zoning permits

Variable fees, staged payments, and inspection linkage.

Business registrations

New entity registrations with regulatory fees and compliance documentation.

Utility & environmental

Complex fee structures for utility registrations and environmental permits.

The challenge

Public sector teams with broken cash management processes are under audit pressure.

When Salesforce and cashiering operate in separate systems, the impact is felt everywhere: slower service at the counter, reconciliation work at the end of the day, and audit trails that are harder to follow.

Staff switching systems at the counter

The case opens in Salesforce, the payment runs in another tool. Every transaction crosses two systems.

Cash drawer outside the record

Drawer opens, cash events, and shift accountability live in a separate system from the citizen record.

Manual reconciliation

Finance stitches Salesforce records to cashier reports from another platform at end of day.

Broken audit continuity

Salesforce records that a fee was paid, but not how it was calculated, who approved an adjustment, or under which rule.

The Eposly approach

Regulated transaction execution inside Salesforce

The permit decision, fee calculation, payment, and transaction record all happen in one Salesforce flow. No external POS black box. No delayed sync. Salesforce becomes where the transaction happened and the audit trail lives. Eposly is the only Salesforce-native point-of-sale and cashiering layer built for regulated state and local government transactions.

Citizen Application

Case/Permit Record

Fee Calculation

Controlled Adjustments

Payment

Transaction Record

Audit Trail

Key capabilities

Everything counter staff need, from fee to receipt to reconciliation

Cashiering, payments, cash drawer, and end-of-day controls, built for state and local agencies and tied to every permit, license, and registration record.

Regulated execution

Calculate fees, apply controlled adjustments, capture approvals, take payment, all inside Salesforce.

Salesforce-native cash management

Manage cash drawers, track cash events, log accountability, print receipts, support mixed tender, and reconcile transactions directly inside Salesforce.

Policy-driven pricing

Fee tables and policy rules applied automatically. Adjustments are policy-bound and traceable.

Controlled discretion

Judgment is documented. Every decision is recorded and auditable.

End-of-day reconciliation

Structured reconciliation across drawers. Minimize shrinkage. Audit-grade traceability.

Clean downstream integration

Real-time data to finance, treasury, and ERP. No duplicate systems.

Hardware & cashiering

Counter hardware becomes part of the Salesforce transaction

Cashiering hardware (terminals, receipt printers, cash drawers, scanners) operates as part of the Salesforce transaction, not a separate counter system. Every fee taken at the window is recorded against the case or constituent record in the same step as the payment.

No proprietary hardware required. Off-the-shelf devices already on agency counters work, and staff stay in Salesforce for the full transaction across cash, card, check, and mixed tender.

Payment terminals

Common EMV, contactless, and chip-and-PIN terminals operate inside the Salesforce transaction. Gateway-agnostic, so existing acquirer relationships can be kept.

Receipt printers

Thermal printers issue citizen receipts as part of the Salesforce transaction. Each receipt is linked to the case, permit, or licence record.

Cash drawers

Drawers open via the printer kick code as the cash tender is recorded in Salesforce. Drawer activity is tied to the cashier and the shift for end-of-day reconciliation.

Barcode scanners

HID-mode scanners act as keyboard input for permit numbers, case IDs, and licence barcodes, directly into Salesforce. Other USB peripherals are supported through the browser.

Customer proof

The only Salesforce-native POS with audit-ready cash management

California DMV runs millions of in-person fee transactions on Eposly, with every cash, card, and check movement recorded directly on the constituent record in Salesforce. Reconciliation, audit trail, and cash drawer accountability are built into the transaction, not bolted on after.

27M+

licensed drivers in California

380+

DMV offices across the state

Read the California DMV story

See California DMV modernize service delivery with Eposly

Environments

Eposly is built for public sector service environments

Eposly is built for government environments where transactions are regulated, auditable, and connected to case or permit records in Salesforce. Each transaction contributes to a complete, audit-ready record inside Salesforce, supporting state and local reporting requirements.

DMV service counters

Vehicle registration with physical cashiering and strict reconciliation.

Permit offices

Variable fee calculations and staged payments for building and zoning.

Professional licensing desks

License transactions with policy-driven fee logic.

Municipal service centers

Multi-service counters handling registrations, fees, and payments.

Inspection agencies

Inspection fee processing with case-linked records and audit documentation.

Why Salesforce-native

Why Salesforce-native matters for government

Auditability, compliance, and cash accountability depend on where the transaction is executed. When the transaction is part of the public record, it must execute inside Salesforce. Salesforce does more than track permits; with Eposly, it processes them. If the transaction or cash event happens outside Salesforce, the audit trail is incomplete.

California DMV processes permits and vehicle registrations natively inside Salesforce Government Cloud using Eposly — with a complete audit trail from the moment of payment, and no separate cashiering system to reconcile.

01
Audit-ready by default
Traceable history, structured data, reduced reconciliation, stronger controls.
02
No shadow systems
Native Salesforce architecture. No separate payment overlay.
03
Simplified compliance
Single governed environment with consistent access control.
04
Faster citizen services
Faster processing, clear documentation, reduced wait times.

Related capabilities

FAQ

Frequently asked questions

Trusted by Salesforce teams running assisted, in-person sales

California DMV

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QLF Brands

David M Robinson

Pearl Morissette