Industry
Public Sector and Government Cashiering on Salesforce
Execute regulated transactions inside Salesforce, so permits, licenses, and registrations remain traceable, auditable, and trusted.
Built for state and local government agencies running Salesforce Public Sector Solutions or Government Cloud across permitting, licensing, DMV, and cashiering operations. Counter payments hardware, terminals and related transaction systems, runs inside the same Salesforce flow, so every fee taken at the window is recorded against the right case or constituent.
Industry context
How transactions happen in government services
Government transactions share three traits: regulated decision, policy-driven fee, and audit obligation. Each one involves fee calculation, policy application, payment capture, and record creation. None of this is a simple checkout.
Salesforce manages citizen interactions, case records, and service delivery, often on Public Sector Solutions or Government Cloud. But the transaction itself usually happens outside Salesforce, in legacy cashiering systems that fragment the audit trail.
DMV transactions
Vehicle registrations, renewals, and fee processing with strict audit requirements.
Professional licensing
License issuance, renewals, and fee calculations with policy-driven pricing.
Building & zoning permits
Variable fees, staged payments, and inspection linkage.
Business registrations
New entity registrations with regulatory fees and compliance documentation.
Utility & environmental
Complex fee structures for utility registrations and environmental permits.
The challenge
Where teams struggle today
In most state and local agencies, payment processing and cashiering happen outside Salesforce in legacy cash management systems, breaking audit continuity.
Broken audit continuity
Salesforce knows something was paid, but not how the decision was made or who approved it.
Duplicate systems of record
Legacy cashiering and bolt-on checkout create fragile integrations and counter switching.
Physical cashiering gaps
Cash drawers and reconciliation live outside Salesforce. Accountability fragments.
Audit risk
Decisions are hard to justify. Reporting depends on stitched data across systems.
The Eposly approach
Regulated transaction execution inside Salesforce
The permit decision, fee calculation, payment, and transaction record all happen in one Salesforce flow. No external POS black box. No delayed sync. Salesforce becomes where the transaction happened and the audit trail lives. Eposly is the only Salesforce-native point-of-sale and cashiering layer built for regulated state and local government transactions.
Citizen Application
Case/Permit Record
Fee Calculation
Controlled Adjustments
Payment
Transaction Record
Audit Trail
Key capabilities
Key capabilities for government services
Built for state and local agencies running regulated transactions, payments, and cash management inside Salesforce.
Regulated execution
Calculate fees, apply controlled adjustments, capture approvals, take payment, all inside Salesforce.
Salesforce-native cash management
Manage cash drawers, track cash events, log accountability, print receipts, support mixed tender, and reconcile transactions directly inside Salesforce.
Policy-driven pricing
Fee tables and policy rules applied automatically. Adjustments are policy-bound and traceable.
Controlled discretion
Judgment is documented. Every decision is recorded and auditable.
End-of-day reconciliation
Structured reconciliation across drawers. Minimize shrinkage. Audit-grade traceability.
Clean downstream integration
Real-time data to finance, treasury, and ERP. No duplicate systems.
Hardware & cashiering
Counter hardware becomes part of the Salesforce transaction
Cashiering hardware (terminals, receipt printers, cash drawers, scanners) operates as part of the Salesforce transaction, not a separate counter system. Every fee taken at the window is recorded against the case or constituent record in the same step as the payment.
No proprietary hardware required. Off-the-shelf devices already on agency counters work, and staff stay in Salesforce for the full transaction across cash, card, check, and mixed tender.
Payment terminals
Common EMV, contactless, and chip-and-PIN terminals operate inside the Salesforce transaction. Gateway-agnostic, so existing acquirer relationships can be kept.
Receipt printers
Thermal printers issue citizen receipts as part of the Salesforce transaction. Each receipt is linked to the case, permit, or licence record.
Cash drawers
Drawers open via the printer kick code as the cash tender is recorded in Salesforce. Drawer activity is tied to the cashier and the shift for end-of-day reconciliation.
Barcode scanners
HID-mode scanners act as keyboard input for permit numbers, case IDs, and licence barcodes, directly into Salesforce. Other USB peripherals are supported through the browser.
Environments
Where Eposly operates
Eposly is built for government environments where transactions are regulated, auditable, and connected to case or permit records in Salesforce. Each transaction contributes to a complete, audit-ready record inside Salesforce, supporting state and local reporting requirements.
DMV service counters
Vehicle registration with physical cashiering and strict reconciliation.
Permit offices
Variable fee calculations and staged payments for building and zoning.
Professional licensing desks
License transactions with policy-driven fee logic.
Municipal service centers
Multi-service counters handling registrations, fees, and payments.
Inspection agencies
Inspection fee processing with case-linked records and audit documentation.
Why Salesforce-native
Why Salesforce-native matters for government
Auditability, compliance, and cash accountability depend on where the transaction is executed. When the transaction is part of the public record, it must execute inside Salesforce. Salesforce does more than track permits; with Eposly, it processes them. If the transaction or cash event happens outside Salesforce, the audit trail is incomplete.
01
Audit-ready by default
Traceable history, structured data, reduced reconciliation, stronger controls.
02
No shadow systems
Native Salesforce architecture. No separate payment overlay.
03
Simplified compliance
Single governed environment with consistent access control.
04
Faster citizen services
Faster processing, clear documentation, reduced wait times.
Related capabilities
Related capabilities
FAQ
Frequently asked questions
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