Case study
Transforming service delivery for 27 million Californians
The California DMV selected Eposly's Salesforce-native POS and Control Cashiering to digitize permit payments across 380 plus field offices on Government Cloud.
California DMV
Industry
Government / Public Sector
Region
California, USA
Salesforce Cloud
Government Cloud
Offices
380 plus field offices
Citizens served
27 million drivers and vehicle owners
The challenge
Manual workflows and limited real-time visibility
The DMV's legacy permit and cashiering systems were built for an analog era. Offices faced long in-office wait times and inconsistent service across locations, paper-heavy reconciliation that delayed financial reporting, fragmented visibility into daily transactions and cash positions, and compliance complexity with manual audit trails across hundreds of sites.
The DMV sought a secure, scalable POS and cashiering solution that could integrate seamlessly with Salesforce Government Cloud and deliver real-time transparency statewide.
Pain points
- Long in-office wait times across 380 plus locations
- Paper-heavy reconciliation delaying financial reporting
- Fragmented visibility into daily cash positions
- Manual audit trails across hundreds of field sites
The Eposly solution
Salesforce-native POS and Control Cashiering
Deployed across DMV offices to unify cashiering, payments, and reporting within a single Salesforce environment.
Multi-payment support
Cash, card, mobile, check, with automated reconciliation.
Integrated fee calculation
Permits, registrations, and renewals computed in one flow.
Instant Salesforce updates
Record updates without manual data entry.
Control Cashiering
Real-time visibility into cash registers across sites.
Live dashboards
Cash drawer status, audit logs, revenue by location.
Government Cloud native
Compliance, scalability, and security by design.
Projected outcomes
Measurable impact at statewide scale
Forecasted gains across volume, efficiency, and citizen satisfaction once Eposly is fully rolled out across DMV field offices.
75 million
Transactions processed annually
14 billion USD
Payment value handled per year
Up to 20%
Wait time reduction across field offices
Up to 40%
Fewer customer repeat visits
Up to 100%
Improvement in post-visit satisfaction ratings
380+ sites
Real-time audit and compliance traceability
Why it matters
Purpose-built for the public sector
Citizen-first service delivery
Transparent financial oversight
Compliance and control
Operational efficiency at scale
Government Cloud assurance
See Eposly in action
Discover how your agency can deliver secure, real-time citizen services with Salesforce-native transaction execution.