Retail

    Salesforce-native POS and transaction execution for jewelers

    Know every client from the counter. Eposly executes the sale and the payment inside Salesforce, so what your team learns at the point of sale stays on the client record, not a separate till.

    Can a jeweler run its point of sale on Salesforce?

    Yes. With a Salesforce-native point of sale, the jeweler configures the piece, applies pricing, and takes payment on the client record inside Salesforce, so pricing decisions, provenance, and purchase history stay on the record instead of a separate till.

    How Eposly fits jewelers

    Eposly executes the transaction inside Salesforce, on the client record. The store team configures the piece, applies configured pricing inputs and controlled adjustments with each adjustment recorded, takes payment at the counter, creates the order, and connects it to the client record in one native flow. The transaction is created in Salesforce rather than in a separate till, so there is no separate POS database to reconcile back. Every sale connects what was configured, priced, and bought to the record, so clienteling and follow-up run on reliable data.

    Eposly completes the Salesforce stack at the counter rather than sitting beside it as another till. Executing the sale and taking payment at the counter is the operationally hard part: card machines, receipts, deposits, compliance, gateways. Eposly specialises in that layer inside Salesforce, so your team focuses on the client and the platform runs the transaction.

    What you get and how Eposly works on Salesforce

    • 100% Salesforce-native point of sale

      Runs the jewelry sale inside Salesforce on the same objects, security, and audit model. No separate till database and no middleware; every sale is created on the client record.

    • Configured pricing and staff discretion

      Configure the piece and apply pricing inputs and controlled adjustments at the counter, each one recorded on the client record.

    • High-value item traceability

      Serial numbers, valuations, and provenance stay linked to the client and order record as the sale happens, not in a separate POS database.

    • Deposits and balances paid later

      Take a deposit by split or partial payment, save the order, and complete the balance later, all on the client record. Card, cash, gift card, and split tender in one flow.

    • Clienteling on complete history

      Purchase history and preferences are on hand during the sale, and every transaction enriches the record. Eposly makes clienteling reliable by fixing the data at the source.

    • Repairs and after-sales on the record

      Repairs start from the sale and hand off to Service Cloud. Payments run through PCI-compliant gateways including Adyen, Stripe, Square, CardConnect, and TSYS.

    • Bridal and bespoke commissions across visits

      Consultation, deposit, and final balance run as one journey on the client record. Take the deposit by split or partial payment, save the order, and complete the balance when the piece is ready, so a multi-visit commission stays on one record.

    • Trade-ins recorded on the record

      The Salesforce implementation can record a trade-in or part-exchange value as a controlled adjustment against the sale, so the credit and how it was reached stay on the client record with the rest of the transaction.

    Salesforce-native by design

    A separate till completes the sale in its own system and syncs a summary back to Salesforce later, so the client record is only ever a partial, delayed copy. Eposly inverts that: every element of the transaction is executed inside Salesforce, on the client record, as it happens. No parallel POS system, no reconciliation back from a separate database.

    • Same objects, automations, security, and audit model

      The transaction lives on the standard Salesforce record with the org's roles, permissions, field security, and audit controls.

    • No middleware, no separate database, no sync

      The sale is created in Salesforce as it happens, so there is no external POS dataset to reconcile back.

    • PCI-compliant payment gateways connected natively

      The Salesforce transaction flow connects to gateways including Adyen, Stripe, Square, CardConnect, and TSYS.

    Customer proof

    David M Robinson, a leading European fine jewellery and watch retailer, runs Eposly on iPad with an integrated card machine and connected cash register on Salesforce Sales and Service Cloud. Site-reported: high customer experience and sales KPIs consistently met; a real-time management view of sales by store, customer, and sales associate; products-sold analysis that powers upsell. 

    “Eposly is transforming our business. Enabling retail stores to connect better with customers and allow us to meet critical distributor KPIs.”

    — Jo Cameron, Digital Transformation Lead, DMR

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    Questions buyers ask

    The Salesforce implementation can associate serial numbers, valuations, provenance details, and the order with the client record as the sale happens, so item identifiers and relevant provenance or valuation information stay connected to the client and order records instead of a till database that reports up monthly.

    Configure the item and apply configured pricing inputs and controlled staff adjustments, with each adjustment recorded against the client. The final number and how it was reached both stay on the record.

    Yes. Take a deposit through split or partial payment at the counter, save the order, and complete the balance when the piece is ready, all on the same client record.

    Yes. Full purchase history, preferences, and prior decisions are available during the interaction, and every sale connects what was configured, priced, and bought to the record. Eposly is not a clienteling tool; it makes clienteling reliable by fixing the transaction data at the source.

    A repair or service order can start from the sale on the record and hand off to the Service Cloud process, so after-sales stays on the same client history.

    Genuinely native. Same objects, automations, security, and audit model as the rest of your Salesforce org. No middleware, no separate database, no sync.

    Eposly is a 100% Salesforce-native point of sale and transaction execution layer. For jewelers it runs the sale inside Salesforce, on the client record, so pricing, configuration, and payment stay on the record as they happen.

    Genuinely native. Same objects, automations, security, and audit model. No middleware, no separate database, no sync.

    Yes. Take a deposit through split or partial payment, save the order, and complete the balance on the same client record when the piece is ready.

    Every sale connects what was configured, priced, and bought to the client record, so clienteling and follow-up run on complete data.

    Shopify and Square are often chosen to run commerce or checkout in their own platforms. Eposly is designed for Salesforce-first sales where configuration, pricing decisions, payment, and client history need to stay part of the Salesforce record.

    Explore capabilities and use cases

    Ready to run the whole sales process inside Salesforce?

    Eposly fits jewelers who already run Salesforce, sell high-value pieces through consultation, and take deposits on commissions and special orders.

    Book a demoExplore capabilities