Specialty retail

    The furniture store POS system that runs inside Salesforce

    Quote, take deposits and collect payments directly in Salesforce. The order, its payments and the customer's history stay connected from the showroom to delivery.

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    A furniture order in Eposly, with the customer and her loyalty tier on the order
    Order created on the customer record

    Eposly is a Salesforce-native furniture store POS system for showrooms where the sale starts with a quote and ends at delivery. Associates build the order, check stock across stores, turn a saved quote into an order without re-keying, take a deposit and collect the balance on delivery. The order, payments and delivery status stay connected to the customer's Salesforce record for the next visit.

    • Showroom quotes become orders without re-entering products, prices or discounts
    • Deposits, part-payments and scheduled card payments in one flow
    • Stock across stores in view while building the order, with the Inventory module

    In the showroom

    What makes selling furniture different in the showroom?

    A furniture sale runs longer than one visit.

    Customers visit more than once

    A sofa is often chosen over two or three showroom visits.

    Options change the price

    Size, fabric and finish change the price and the lead time.

    Availability decides the sale

    Customers want to know what is in stock and when it can be delivered.

    Orders stay open for weeks

    Deposit, delivery and final payment happen at different times.

    The customer comes back

    Repeat buyers and interior designers expect their history to follow them.

    Integrations need upkeep

    A connector between a separate POS and Salesforce needs fixing with every Salesforce release and every new showroom.

    A made-to-order sale

    How does Eposly handle a made-to-order furniture sale?

    One open order on the customer record, from showroom visit to delivery.

    1. 01

      Open the customer

      Start the order on the customer's record and find the piece, with stock in view.

    2. 02

      Build the order

    3. 03

      Take the deposit

    4. 04

      Deliver and collect

    5. 05

      Keep the history

    Try the interactive demo →
    The Eposly screen for the selected step

    Every stage of the furniture sale, connected in Salesforce

    A furniture sale runs over weeks. Associates see what each customer has bought, quoted and has on order, and finance sees what's still due, with no separate POS or connector to maintain.

    The furniture sale from showroom quote to order and deposit, delivery and payment, connected to the customer in Salesforce

    What does a furniture business need from its point of sale?

    A furniture retailer needs to
    How Eposly handles it
    Capability
    Turn showroom quotes into orders
    A saved quote converts to an order with its products, price and discounts, with no re-keying
    Price pieces with options
    Product options and pricing rules set the price, and adjustments are recorded on the order
    Know what is in stock
    Check stock across stores while building the order, with the Inventory module
    Hold the order open until delivery
    Deposit, payments and delivery stay on one open order, with fulfilment set for each item
    Sell with the customer's history in view
    Purchases, quotes and open orders on the record during the visit
    See what sells, and who sells it
    Every sale feeds Salesforce reports by product, customer, store and associate
    Follow up after the sale
    Your Flows and automations can act on each order as it's recorded, for example scheduling a delivery confirmation or a follow-up call.
    Handle delivery issues and warranty claims
    A delivery issue, damage report or warranty claim can start a Service Cloud process from the original order, so service works from the purchase history

    Can a showroom quote become an order without re-keying?

    Yes. A quote saved during the visit converts to an order with its products, price and discounts unchanged, so nobody enters the same details twice.

    Payments

    How do customers pay for furniture?

    • Floor stock taken todayCard, cash, gift card or a split, in one step.
    • Made-to-order pieceDeposit at order, balance on delivery.
    • Balance before deliveryPay-by-link for part or all of the amount due.
    • Spreading the cost of a larger purchasePay later with Klarna, or connect the financing provider you already work with. The payment is recorded on the order like any other.
    • Scheduled card payments on a larger purchaseNewA recurring schedule on the customer's saved card that stops once the order is paid off. Each payment is recorded against the order.
    Setting up scheduled card payments on a customer's saved card in EposlySchedule details: frequency, start date and amount per paymentConfirmation that the payment schedule is active
    125% more time spent with customers. 50% less time lost managing fulfilment.
    QLF Brands, site-reported results
    QLF Brands

    A Dutch homewares and lighting retailer that runs its showroom sales on Eposly.

    5.0 on Salesforce AppExchange
    Read the QLF Brands story →

    Where does furniture fit within specialty retail?

    Furniture follows the specialty retail pattern: an assisted sale to a known customer, often configured to order, paid in stages and delivered weeks later.

    Main industry pageSpecialty retail POSBack to specialty retail →If you also sell lightingHome and lighting retailersLearn more →Sold through to installationKitchen, bath, windows and flooring showroomsLearn more →High-value custom ordersJewelersLearn more →

    Furniture POS one-pager

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    Questions buyers ask

    Does Eposly replace our ERP or warehouse system?

    No. Eposly runs the sale and the payment in Salesforce. Product catalogs can sync from your ERP or PIM, and your ERP, warehouse and delivery systems carry on as they are.

    Can we take deposits and part-payments on furniture orders?

    Yes. Take a deposit or a part-payment against an open order and collect the balance later, in store or by pay-by-link, on the same customer record.

    Can Salesforce be used as a furniture POS?

    Yes, with Eposly installed. Salesforce on its own is a CRM. Eposly adds the point of sale, so the quote, order and payments all run in Salesforce.

    Do we need middleware to connect a POS to Salesforce?

    No. Eposly runs inside your Salesforce org, so there's no connector between a separate POS and Salesforce to maintain through Salesforce releases or new showrooms. Card payments are authorised through the connected PCI-compliant payment gateway.

    Bring your furniture sales into Salesforce

    Quote in the showroom, take the deposit and collect payments through to delivery on one order. QLF Brands runs its showroom sales on Eposly.

    Try the interactive demoRead the QLF Brands story →Talk to us →