Specialty retail

    The home decor point of sale that runs inside Salesforce

    Sell in the showroom, take deposits and set delivery directly in Salesforce. Showroom, warehouse and online teams work from the same customer record.

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    A brass pendant set on a customer's order in Eposly on iPad, with her loyalty tier on the order
    Order created on the customer record

    Eposly is a Salesforce-native home decor point of sale for showrooms that take special orders and arrange delivery. Staff capture showroom visitors, build the order with stock in view, take a deposit on special orders and set delivery for each item. The order and payments stay connected to the customer record your showroom, warehouse and online teams already use.

    • Showroom visitors captured as leads or customers in Salesforce
    • Deposits on special orders, balance collected on delivery
    • Delivery set for each item on the order

    In the showroom

    What makes selling home decor and lighting different?

    A home and lighting sale runs across channels and weeks.

    Customers shop across channels

    They browse online, visit the showroom and expect staff to see both.

    Not every visit ends in a sale

    Showroom visitors who are not ready to buy need following up.

    Special orders take weeks

    A deposit now, and the balance when the items arrive.

    Orders don't arrive all at once

    Lighting and decor from one order can arrive or be delivered at different times.

    Trade buyers come back

    Interior designers expect their pricing and order history to follow them.

    Integrations need upkeep

    A connector between a separate POS and Salesforce needs fixing with every Salesforce release and every new showroom.

    A special order

    How does Eposly handle a special order from showroom to delivery?

    One open order on the customer record, from showroom visit to delivery.

    1. 01

      Open the customer

      Start the order on the customer's record and find the item, with stock across stores in view.

    2. 02

      Build the order

    3. 03

      Take the deposit

    4. 04

      Deliver and collect

    5. 05

      Keep the history

    Try the interactive demo →
    The Eposly screen for the selected step

    What does a home and lighting retailer need from its point of sale?

    A home and lighting retailer needs to
    How Eposly handles it
    Capability
    Capture showroom visitors who are not ready to buy
    Staff record the visitor as a lead or customer in Salesforce while they are in the showroom
    Price trade and project accounts
    Your Salesforce setup can hold trade or project pricing, and Eposly applies it when the order is built
    See stock across stores
    Check stock across stores while building the order, with the Inventory module
    Take deposits on special orders
    Deposit at order, fulfilment set for each item, and the balance collected on the same order
    Sell with the customer's history in view
    Purchases and open orders across showroom and online on the record during the visit
    See what sells, and who sells it
    Every sale feeds Salesforce reports by product, customer, store and associate
    Follow up on every visit
    Your Flows and automations can act on each order or lead as it's recorded, for example assigning the follow-up to the sales team.

    How do showroom, warehouse and online sales stay on one customer view?

    The order and the payment are created in Salesforce at the moment of sale, on the customer record your online and warehouse teams already use. There is no separate POS customer list to merge later.

    Payments

    How do customers pay for home decor and lighting?

    • In-stock item taken todayCard, cash or mobile payment in one step, anywhere in the showroom on a tablet.
    • Special orderDeposit at order, balance on delivery.
    • Balance once delivery is bookedPay-by-link for part or all of the amount due.
    • Scheduled card payments on a larger purchaseNewA recurring schedule on the customer's saved card that stops once the order is paid off. Each payment is recorded against the order.
    Setting up scheduled card payments on a customer's saved card in EposlySchedule details: frequency, start date and amount per paymentConfirmation that the payment schedule is active
    125% more time spent with customers. 50% less time lost managing fulfilment.
    QLF Brands, site-reported results
    QLF Brands

    A Dutch homewares and lighting retailer running Eposly across its showrooms, warehouse and online store on Salesforce Sales and Service Cloud.

    5.0 on Salesforce AppExchange
    Read the QLF Brands story →

    Where do home and lighting retailers fit within specialty retail?

    Home and lighting retail follows the specialty retail pattern: an assisted sale, a known customer and an order that stays open until delivery.

    Main industry pageSpecialty retail POSBack to specialty retail →Larger configured piecesFurnitureLearn more →Sold through to installationKitchen, bath, windows and flooring showroomsLearn more →High-value custom ordersJewelersLearn more →

    Home and lighting POS one-pager

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    Questions buyers ask

    Can we capture showroom visitors who are not ready to buy?

    Yes. Staff record the visitor as a lead or customer in Salesforce while they are in the showroom, so your team can follow up.

    Can different items on an order have different fulfilment methods?

    Yes. Fulfilment is set for each item on the order, and the order and its payments stay on the customer's Salesforce record.

    Can staff take payment anywhere in the showroom?

    Yes. Staff sell from a tablet on the showroom floor, with the customer record and the order on screen, and take card, cash or mobile payment in the same flow.

    Do we need middleware to connect a POS to Salesforce?

    No. Eposly runs inside your Salesforce org, so there's no connector between a separate POS and Salesforce to maintain through Salesforce releases or new showrooms. Card payments are authorised through the connected PCI-compliant payment gateway.

    Bring your home and lighting sales into Salesforce

    Showroom, warehouse and online teams working from one customer record, with deposits on special orders.

    Try the interactive demoRead the QLF Brands story →Talk to us →